Mitchell-Wayne Technologies was founded in 1995 to provide fixed-fee Help Desk computer and IT services. The company’s vision was and is to provide the most responsive customer service in easy to understand and friendly communications. Through our Cloud Computing Services, Mitchell-Wayne Technologies provides the piece-of-mind that our customers need to comply with business continuity plans. Our Managed Services program provides our customers proactive monitoring for their entire computer network so they are notified when something is not right. Today, Mitchell-Wayne Technologies receives the highest customer service ratings from ticket closure surveys.
Our approach is simple and straight-forward:
- Perform a Customer Needs Analysis – interview owners and senior management to determine business objectives, processes and overall needs
- Perform a Discovery – identify and document current IT resources, skill sets in place & utilization ratios
- Provide a Fixed-Fee Proposal for an initial One (1) Year Term – prepare a turnkey solution that optimizes “in-place technology” and “right-sizes” any new technology
- Support and Service What We Recommend – provide unlimited customer service via our call center using “best practices”
- Ask our Satisfied Customers to Refer New Opportunities to MWT – Keep sales and marketing costs as low as possible so MWT can operate cost effectively
MWT is the best option because our IT services team are some of the most experienced and skilled people available. The team is constantly receiving survey feedback from customers and management to improve and fine tune their customer service skills.
MWT’s customer service team interactes daily with non-technical business people. They must be able to analyze quickly and communicate effectively. They do just that!
Your single source Help Desk for computer, network and telephone systems. The goal of MWT is to provide detail records for each customer’s IT infrastructure so that our Help Desk provides the quickest incident resolution services. MWT’s “template for success” is the first step in being able to provide customers with unmatched satisfaction.
Our Management Team
R. Mitchell Hungerpiller, Sr. – President & Founder
Mr. Hungerpiller is a licensed CPA that joined a collection software startup company in 1986 and grew with it to national prominence. He regularly participates in industry events as well as accounting and information technology continuing professional education. He has been a featured speaker at many national conventions. He sits on several boards and is active in his community both civically and professionally. His hobbies include historical preservation, golf, hunting and fishing. Today, he heads up Mitchell-Wayne’s business development.
Stephan Wayne Poplin, Vice President and Founder
Mr Poplin is an experienced Senior Systems Analyst from a national software development company specializing in legal collection software.
He started his IT career as a Regional Automation Technician (RAT) for the United States Department of Commerce where he was responsible for fully automating a 5 state, 40 District Office region for the 1990 Census. Mr. Poplin has
received several service awards. His hobbies include golf, little league sports and fishing. Today, Mr. Poplin heads up Mitchell-Wayne Technologies daily operations and customer service. He is active in his community and coaches many championship little league baseball teams.
Matt Williams, Chief Technology Officer
Matt joined MWT in January 2007 after relocating from St. Louis, MO. Matt brought a highly accomplished IT career with him to MWT. Matt has worked for several international companies and earned multiple awards for his service. While working for GTE Network
Services, Matt earned the Top Sales Performer, GTE Presidential Leadership Award and the 1999 GTE Excellence Award. In 1999, Matt joined Rockwell International and earned the esteemed 2002 Rockwell Excellence Award for his participation in the Cisco VoIP
project. Matt mentored and trained staff members regarding advanced VoIP and business critical application technologies. Matt found his way to Cencerto Software in Chicago, IL as their Senior Customer Support engineer. He provided technical support to a global customer base. Matt traveled worldwide servicing call centers that take tens of thousands of calls daily. Matt is certified by CISCO and Microsoft in networking disciplines. He is an avid reader and database administrator. Today, he manages Mitchell-Wayne’s datacenter which hosts its cloud service offerings and the help desk team.